Returns and refunds

Write to us

Email amenkaapi@gmail.com with your order number and a short description of the issue. Include photos of the product and packaging if available. You can find your order number in your confirmation email or on the order page.

If something arrived wrong

Contact us promptly if your coffee arrives damaged, with a broken seal, incorrect, missing, expired or different from its description. We will review the issue and arrange an appropriate replacement or refund. Please keep the product and packaging while we assist you.

Returns, cancellations and refunds

As coffee is a food product, we do not accept change-of-mind returns or returns of opened jars solely because of a taste preference. This does not affect your rights if a product is defective or an order is incorrect.

For a cancellation, email us as soon as possible. We will confirm whether the order can be stopped before dispatch. Please do not send a parcel back without our return instructions.

We will confirm the resolution and any return arrangements by email. Approved refunds are initiated within 2 business days to the original payment method. Business days exclude weekends and public holidays. For a normal Razorpay refund, allow approximately 7–10 business days after initiation for the amount to appear in your account; the actual time depends on your bank and payment method. Where the issue is our responsibility, applicable delivery charges are included in the refund. Your rights under applicable consumer law remain unaffected.

We will share the refund status or reference by email. If the refund has not arrived after the expected processing period, contact us with your order number so we can help trace it. See Razorpay's normal-refund guidance for payment-provider processing details.